Terms of Service

Last updated: 15/04/2026

These Terms of Service ("Terms") govern your use of the website operated by Onsite Intelligence Ltd ("we", "us", "our") at onsiteintelligence.co.uk and onsiteintelligence.net (the "Website"), and form the basis on which we provide products, services, and proposals to you.

By using the Website or engaging us for services, you agree to these Terms. If you do not agree, please do not use the Website or engage us.

1. About us

Onsite Intelligence Ltd is a private limited company registered in England and Wales. Company number: [number] Registered office: [full registered address] ICO registration: [ZA reference]

You can contact us at austin.parkinson@onsiteintelligence.co.uk or by post at our registered office.

2. Use of the website

You may use the Website to learn about our products and services, contact us, and request proposals. You agree not to:

  • Use the Website for any unlawful purpose

  • Attempt to gain unauthorised access to any part of the Website or its underlying systems

  • Reverse engineer, scrape, or systematically extract content from the Website

  • Submit content that is harmful, infringing, or misleading

We reserve the right to suspend access to anyone who breaches these Terms.

3. Intellectual property

All content on the Website — including text, graphics, diagrams, logos, and the underlying code — is owned by Onsite Intelligence Ltd or used under licence. You may view and share links to our content, but you may not reproduce, republish, or commercially use it without our prior written permission.

The "Onsite Intelligence" name, related branding, and any associated marks are our trade marks. You may not use them without permission.

4. Quotes and proposals

Any quote or written proposal we provide is valid for 30 days unless otherwise stated. Quotes are based on the information you give us at the time. If the scope, hardware specification, or document volume changes, we may need to revise the price.

A binding contract for the supply of goods or services exists only when both parties have signed a written engagement letter or formal proposal acceptance.

5. Hardware

Where we supply hardware as part of an engagement:

  • Title to the hardware passes to you on full payment

  • Risk passes to you on delivery

  • Hardware is supplied with the manufacturer's standard warranty (typically three years for enterprise servers and GPUs); we pass this warranty through to you

  • We will support repair and replacement of faulty hardware within the manufacturer's warranty terms

  • Out-of-warranty repairs are quoted separately

For consumers (individuals buying outside the course of business), the Consumer Rights Act 2015 provides additional statutory rights that are not affected by these Terms. Our products and services are designed for business use and we sell on a B2B basis.

6. Software, models, and licensing

The AI models and software components installed on your system are licensed — not sold — to you for use on the hardware we supply, by your business, indefinitely. The licence is non-transferable.

Some components are open-source software supplied under their respective licences (for example, the operating system, retrieval framework, and base AI models). Those components remain governed by their original licence terms; nothing in these Terms reduces the rights you have under those licences.

7. Support

Where ongoing support is part of your engagement, the response times, scope, and exclusions are set out in your individual engagement letter.

Where ongoing support is not part of your engagement, we provide a 30-day post-installation period in which we will fix any defect introduced by us at no charge. After that, support is available at our standard hourly rate or under a separate support contract.

8. Trials

If we agree to provide a free trial of a system, the trial is governed by a separate written Trial Agreement signed before delivery. The Trial Agreement covers the trial period, support arrangements, return of the hardware if not purchased, and secure deletion of any data we have handled.

9. Payment

Unless we agree otherwise in writing:

  • Invoices are payable within 30 days of issue

  • For new customers, we may require a deposit (typically 50%) before commencing build

  • Late payments may incur statutory interest under the Late Payment of Commercial Debts (Interest) Act 1998

  • Title to hardware does not pass until full payment is received

10. Liability

Nothing in these Terms excludes or limits liability for: death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot lawfully be excluded under English law.

Subject to the above, our total liability to you arising out of or in connection with these Terms or any engagement, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, is limited to the total amount you have paid to us under the relevant engagement in the twelve months preceding the event giving rise to the claim.

We are not liable for: indirect or consequential loss; loss of profit, revenue or anticipated savings; loss of goodwill or reputation; loss of data (where you have failed to maintain reasonable backups); or loss arising from your use of the system in ways we have not approved.

11. Confidentiality

Each party agrees to keep the other's confidential information confidential, both during the engagement and for five years afterwards. This obligation survives termination of any engagement. A separate mutual NDA is signed before any documents change hands; the NDA prevails over this clause where the two are inconsistent.

12. Data protection

Where we process personal data on your behalf, we do so as a data processor under our standard Data Processing Agreement ("DPA"), which is signed alongside any engagement that involves personal data. The DPA forms part of the contract.

For information about how we handle personal data on this Website, see our Privacy Policy.

13. Termination

Either party may terminate an engagement immediately by written notice if the other:

  • Materially breaches the agreement and fails to remedy within 30 days of written notice

  • Becomes insolvent, enters administration, or ceases to trade

On termination, you remain liable for any work completed and hardware delivered up to the date of termination. We will return or securely delete any of your data we hold, in accordance with the DPA.

14. General

  • These Terms are governed by the laws of England and Wales

  • The courts of England and Wales have exclusive jurisdiction over any dispute

  • If any clause is found unenforceable, the remaining clauses continue in full effect

  • These Terms (together with any signed engagement letter, NDA, and DPA) form the entire agreement between us, and supersede any earlier discussions or correspondence

  • We may update these Terms from time to time. The version in force when you contracted with us is the version that applies to that engagement.